Companion
Your cover
Built for WhatsApp

Better business
on WhatsApp

    Features

    Four things WhatsApp cannot do on its own

    WhatsApp Business was built for one person with one phone. Here is what changes when there is a team, a backlog, and real money moving through those conversations.

    Team inbox3 open
    RP
    Rachel PriceIs Thursday still ok for the fitting?
    Amy
    DO
    Danny O'NeillSent the photos over 👍
    Jon
    SK
    Sofia KaurHow much for the full valet?
    New
    MB
    Marcus BellPerfect, see you then
    Done

    Every conversation in one place

    Those threads live on your staff’s phones today, where nobody else can see them, cover them or report on them. Connect the numbers they already use and every conversation lands in one inbox, with owners, notes and a history that stays when people leave.

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    Follow-up sequence
    Quote sentStraight after the enquiry Sent
    Gentle nudge2 days later, if no reply Sent
    Last check-in5 days later, then stop Queued

    Follow-ups that run themselves

    On its own, WhatsApp expects you to remember the quote to chase and the reminder to send. Set the intent once and it happens for every customer, including on the weeks you are far too busy to think about it.

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    Start Ask: what do you need? 2 replies Book a slot Quote
    Hiya! What can we help with today?
    Book a slot
    Get a quote

    Sell without sending them elsewhere

    Every jump out of the chat — to a PDF, a portal, a payment page on an unfamiliar domain — asks the customer to trust you again. Send products, take payment and book the job inside the thread, in WhatsApp’s own interface.

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    AssistantAlways on
    Do you have the oak worktop in three metres?
    AssistantWe do — four in stock at £389. Want me to hold one for you?From your store catalogue
    Yes please. Can you fit it next week?
    Fitting dates need a person — handed to Amy

    An assistant that knows your business

    An AI assistant that answers the routine questions from your own catalogue, orders and FAQs, day or night, and hands the conversation to a person the moment it is unsure.

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    Analytics

    The numbers WhatsApp never gave you

    Once every conversation runs through one inbox, the work becomes countable: what chat is worth, who is answering, and how fast. Manage WhatsApp like the sales channel it already is.

    This weekLomond Kitchens · sample data
    Sales through chat£14,280+12% on last week
    Conversations answered98%202 of 206
    First reply under 5 minutes82%Median 2m 12s
    Active reps4 of 5Signed in this week

    Sales through chat, by day

    MTWTFSS

    By rep

    Amy Fletcher£6,140
    Jon Reid£4,520
    Danny O'Neill£2,380
    Sofia Kaur£1,240

    Sample data. Your own dashboard fills from your conversations from the day you connect.

    What chat brings inEvery payment link is counted against the rep who sent it, so WhatsApp finally shows up as revenue.
    How fast you answerMedian first reply, and the share answered inside five minutes and inside the hour, for the team and for each person.
    Who is carrying the loadSee who is busy, who has gone quiet, and which conversations nobody has picked up yet.
    The difference

    You are already doing this on WhatsApp

    Your team answers customers on WhatsApp today, on their own phones. What changes is what the business can see, cover and prove.

    With Companion
    Without Companion
    One shared inbox
    Every number and every teammate in one place
    Chats split across personal phones
    Automated follow-ups
    Sent on schedule, stopped the moment they reply
    Whatever someone remembers to send
    Analytics on every chat
    Response times, volumes and outcomes, per person
    No idea what is going on
    Selling in the chat
    Product cards and payment links in the thread
    Screenshots, PDFs and links elsewhere
    Your tools, connected
    Store, CRM and stock live in the conversation
    Copying details between apps
    Handover
    Assign, tag and pick up any conversation
    Whoever answered first owns it
    Search and history
    Every conversation searchable, with an audit log
    Gone when a phone or a person goes
    Security
    Official WhatsApp API, encrypted, UK-hosted
    A consumer app with no controls
    Getting started

    Four steps to your first message

    From connecting a number to your first automated follow-up. Your team keeps working the way they already do, and the whole business gets one shared inbox.

    1. Connect your numbers

      Link the WhatsApp numbers your team already uses. Their contacts, message history and business identity stay exactly as they are, on the same handsets.

    2. Connect your tools

      Bring in your store, your CRM, your inventory system. Over 50 connectors mean the products, prices and details you send in a chat are the ones already running your business.

    3. Write your messages

      Set up approved templates, follow-up sequences and guided flows. Decide the timing once and preview the whole thing before a single customer sees it.

    4. Go live and watch it

      Conversations land in the shared inbox from every connected number. Assign them, cover for each other, and see delivery, replies and response times as they happen.

    Integrations

    Over 50 connectors, and counting

    All the major e-commerce platforms, CRMs, inventory and accounting systems, and more. A WhatsApp conversation updates the rest of your stack without anyone retyping it.

    ShopifyStripeSquareBigCommerceCalendarHubSpotSlackZapierXeroCalendlyMailchimpNotion
    Data and security

    Customer conversations are sensitive

    Companion is built so that what your customers tell you stays between you and them — and stays under your control.

    Official Cloud API

    Data controls

    Storage regionUK · London
    Retention24 months
    Model trainingOff — always
    Access6 teammates
    Export everythingDelete

    Built on the official WhatsApp Business Platform

    We run on Meta's Cloud API, not an unofficial workaround. Your number stays verified, your green tick stays put, and nothing risks a ban.

    Your customer data stays yours

    Conversations are stored in the UK (London) by default and never leave your workspace. Export everything or delete it outright, any time, without asking us.

    Encrypted in transit and at rest

    Every message is encrypted on the way in and on the way out. Only the teammates you invite can open a conversation, and every action is logged.

    Never used to train models

    Your chats and your customers' details are not used to train our models — or anyone else's. No exceptions buried in the small print.

    GDPRUK data protection law
    UK data residencyLondon by default
    Official Cloud APIMeta WhatsApp Business Platform
    DPA availableRead it in full
    FAQ

    Questions, answered

    Do I need a new phone number to get started?

    No. Your team keep the numbers they already use, on the handsets they already carry. We connect each one to the platform and their contacts, chat history and business identity stay exactly as they are. There is no new number to announce and nothing for your customers to save.

    Can my staff carry on using the WhatsApp Business app?

    Yes, and most do. They reply from their own phone exactly as they do today, and the same conversation appears in the shared inbox at the same time. Nothing to migrate, and no new app to force on people who did not ask for one.

    What can the mobile app do?

    It gives your team the shared inbox on the go. Each person sees the conversations assigned to them, with push notifications, delivery and read status, and quick replies from their phone. Roles and assignments keep everyone on the threads they own.

    How do sequences and stop-on-reply work?

    A sequence is a series of timed follow-ups triggered by something happening: a quote sent, an enquiry received, a booking made. When the customer replies, the sequence stops itself. Nobody gets chased about something they have already answered.

    Can I message customers who have opted in?

    Yes. Companion sends through the official WhatsApp Business Platform, at the volumes Meta permits. You are responsible for having opt-in from the people you message; we handle the approved templates and the messaging rules that go with them.

    How long does setup take?

    Connecting a number is quick. Bringing in your catalogue and building your first follow-up sequence usually takes an afternoon, depending on what you already run on, and we will do it with you. No developer is needed to get started.

    Will you help me set it up?

    Yes. Book a call and we will connect a number with you, link Shopify, WooCommerce or your own API, and get your first follow-up live. Most teams are sending in the first session.

    Which tools does Companion work with?

    Over 50 connectors, covering all the major e-commerce platforms, CRMs, inventory and accounting systems. The products and prices you send in a chat are the ones already running your business. There is a custom API too, if you would rather wire it yourself.

    Do messages come from my own number, or some generic bot?

    Your own. Everything goes out from your team’s own WhatsApp numbers, so your customers see the person and the business they already know, not an unfamiliar line.

    Book a meeting

    Let’s find a time

    Pick a slot that suits you — we will connect one of your numbers, build your first flow with you, and have you answering customers before the call is over.

    Companion A shared WhatsApp inbox for teams. Follow-ups, flows and every conversation in one place.
    Product demo 30m Quick intro 15m Migration chat 45m
    MetaVerified Meta Tech Provider