Automation

WhatsApp automated messages that send the follow-up you meant to send

WhatsApp automated messages for teams who are too busy to chase, and the WhatsApp automation behind them. WhatsApp Business gives you a phone and a keyboard; everything after that — remembering, chasing, reminding, checking back in — is on you. Companion runs it for every customer, from your own numbers, and stops the moment they reply.

14 days free. No card. Your team keeps its numbers.

  • Verified Meta Tech Provider
  • Official WhatsApp Business Platform
  • Data stored in the UK
  • GDPR compliant
The problem

Doing it properly is a full-time job that nobody has time for

Everyone knows what good looks like. Chase the quote. Remind them the day before. Check in afterwards. It is not that businesses do not want to — it is that the work arrives faster than anyone can keep up with.

The quote nobody chasedYou send a price. They say they will have a think. Two weeks later you remember, and they have already booked the company that followed up on day three.
The reminder that never went outMost no-shows are people who forgot, not people who changed their mind. A message the day before fixes almost all of them, when someone remembers to send it.
Starting cold, every timeScrolling back through a year of messages to work out what somebody ordered last time, while they sit there watching two ticks and no reply.
It only works when things are quietThe weeks you most need to stay on top of follow-ups are exactly the weeks you are far too busy to do any of it.
What changes

WhatsApp automated messages: the diligent version of your business, running on its own

Set the intent once and it happens every time, for every customer, whether or not anyone remembered.

Automate WhatsApp messages that chase so you do not have to

Decide the timing once and it runs itself. The nudge goes out on schedule and stops the instant somebody replies, so you never chase a customer who has already answered.

  • Sequences that run over days or weeks
  • Stops automatically the moment they reply
  • Different rhythms for quotes, bookings and dormant customers
Quote sentStraight after the enquirySent
Gentle nudgeTwo days later, if no replySent
Last check-inFive days later, then stopQueued

WhatsApp appointment reminders somewhere they will actually be read

Appointment reminders, delivery updates, the note to say you are running late. Sent in the app your customer opens dozens of times a day rather than the inbox they clear once a week, if at all.

  • Reminders before an appointment or a delivery
  • A check-in afterwards, while it is still fresh
  • Replies come straight back into the shared inbox
Hi Rachel — just a reminder you are booked in tomorrow at 11am. Reply CHANGE if that no longer suits.16:00
Perfect, see you then16:04

A WhatsApp Business auto reply that sets an honest expectation

A WhatsApp auto reply for out of hours, for the five questions that arrive every day, and for the moment a form is submitted. Each one carries the customer’s context: what they bought, what they asked last time, what is still outstanding. Whoever picks the thread up next sounds like they have known the customer for years.

  • Out-of-hours and keyword-triggered auto replies
  • Order and enquiry history on the conversation
  • Flags for what is waiting on you
RPRachel Price Customer since March4 orders
Last purchaseEternity band, resized twiceJune
OutstandingFitting to be rebookedFollow up

WhatsApp flows that collect what you need in one go

Build a WhatsApp workflow on a drag-and-drop canvas. Ask a question, branch on the answer, and gather in a single exchange the details you would otherwise drag out of somebody over six messages and two days.

  • Qualify an enquiry before it reaches a person
  • Take a booking, a size, an address, a preference
  • Built by the people who answer the messages, not a developer
Hiya, do you do wedding hire?10:02
We do. What date are you looking at?10:02
Pick a dateThen we will check availability

WhatsApp message templates that stay on the right side of Meta

WhatsApp only lets a business start a conversation using a template it has approved first, and getting that wrong is how numbers end up rate-limited. We handle the templates and the rules, so you are not learning WhatsApp policy the hard way.

  • Approved templates, managed in one place
  • Clear on when you can message and when you cannot
  • Built on the official WhatsApp Business Platform
appointment_reminderUtility · English (UK)Approved
quote_follow_upUtility · English (UK)Approved
review_requestMarketing · English (UK)In review

See plans from £49 a month

FAQ

WhatsApp automated messages: what people ask before they switch them on

Which WhatsApp automated messages can Companion send?

Follow-ups after a quote or enquiry, appointment and delivery reminders, out-of-hours auto replies, review requests, re-booking nudges and guided flows that collect details. Each one runs from a trigger you choose and stops the moment the customer replies.

Do automated messages go out from my own number?

Yes. Automated WhatsApp messages are sent from the number the customer already has, so they see the business they know, not a generic line. Replies come straight back into the shared inbox for a person to pick up.

Are WhatsApp automated messages allowed by Meta?

Yes, when it is done on the official WhatsApp Business Platform with approved message templates, which is how Companion works. A business can start a conversation only with a template Meta has approved; we manage the templates and the rules so numbers are never put at risk.

Do automated messages cost extra?

No. Workflows, forms and templates are on every plan. Starter includes five workflows and five forms; Growth and Business have no limit. Meta bills message fees directly at its own rates, with no mark-up from us.

Do I need a developer to set up WhatsApp workflow automation?

No. Workflows are built on a drag-and-drop canvas by the people who answer the messages. Most teams have their first follow-up sequence live within an afternoon, and we will build it with you on a call.

Stop relying on somebody remembering

Start a trial and build your first follow-up on the enquiries you are already getting, or book a short call and we will build it with you.

14 days free. No card. Your team keeps its numbers.

MetaVerified Meta Tech Provider