Clients message the clinic the way they message everyone else. They ask about treatments at ten at night, forget appointments they meant to keep, and drift away when nobody invites them back. Companion handles the routine in WhatsApp and leaves your team free for the people in the room.
From the first question to the next appointment, without adding work to the front desk.
A flow asks which treatment, offers times and takes the details, inside WhatsApp. Clients book when it suits them, and the front desk starts the day with a fuller diary rather than a list of messages to answer.
A reminder the day before, read within minutes, with a simple way to confirm or ask for another time. Freed slots come back while there is still time to fill them.
Aftercare advice the evening of a treatment, a check-in a few days later, and an invitation to rebook when the next session is due. The follow-through that builds loyalty, done every time.
Whoever is on reception can see every conversation, its history and who is dealing with it. Notes stay internal, handovers between shifts are clean, and a practitioner can be looped in when a question needs them.
Unlike the reminder feature in a booking system, Companion reminders are conversations. A client can reply, ask a question and rebook without anyone picking up the phone.
Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.
Patients start a course of treatment and drop off after the second session, when the pain eases and life gets busy.
Most treatment enquiries arrive in the evening. By the time the clinic replies the next day, the client has often booked elsewhere.
Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.
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