CompanionEvery question answered, even when nobody is in
An assistant that knows your catalogue, your calendar and the way your team already talks. It answers the routine questions itself, at any hour, and passes anything it is unsure about to a person — with the whole conversation attached.
Most messages are the same six questions
Are you open, do you have it, how much is it, can you fit me in. They arrive at all hours, they get answered by whoever is holding a phone, and the ones that come in after nine wait until morning — by which time the customer has asked somebody else.
It knows your business, and it knows its limits
The assistant answers from your own systems and your own knowledge, in your team’s voice, and hands over the moment a person is needed.
Answers from your business, not the internet
Prices and stock come from your catalogue, live. Opening hours, policies and services come from what you tell it. Free slots come from your calendar. If it cannot see the answer, it does not make one up.
- Prices and availability from your catalogue, through the same connectors
- Hours, policies and services from your own notes and documents
- Free appointment slots straight from your calendar
Sounds like your team, because it learned from them
It reads how your people already reply — the wording, the length, the names you use for things — and writes the same way. A customer should not be able to tell where your team stops and the assistant starts, and you can correct it whenever it gets something wrong.
- Tone and wording drawn from replies your team has already sent
- Your names for your services, not generic ones
- Correct it once and it stays corrected
Hands over the moment a person is needed
Anything uncertain, sensitive or expensive goes to a person. The rep gets the whole thread, what the assistant has already said, and why it stopped — so the customer never repeats themselves and never notices the join.
- Complaints, big decisions and anything it is unsure of go to a person
- The handover carries the full conversation and the reason
- The customer is told, in one line, that a person is picking it up
Fully automatic, or a draft for you to approve
Let it reply on its own, or have it write the reply and wait for a person to send it. Set that per number, per topic or by time of day: automatic for stock questions out of hours, drafts for anything about money, a person for complaints. Change your mind whenever you like.
- Automatic replies, drafts for approval, or a straight handover
- Set per number, per topic, or by time of day
- Every reply it sends sits in the inbox, counted like any other
Let it take the first message tomorrow
Book a short call. We will point the assistant at your catalogue and your FAQs, send it a few of the questions your team answers every day, and show you what it would have said.
