Buyers and tenants message the negotiator they met, on that negotiator's own phone. It is fast and personal, and it is invisible to the branch. When the negotiator is on a viewing, the enquiry waits. When they leave, the relationships leave with them. Companion keeps the personal touch and gives the branch the view.
Negotiators keep their own numbers. The branch gets one inbox, faster responses and a record that outlasts any one person.
A guided flow asks the questions you always ask: budget, area, timescale, position. By the time a negotiator replies, they know whether this is a viewing this week or a conversation for the spring.
Offer times, take the booking and send a reminder the day before, all in the same thread. A reply is enough to confirm or rearrange, so fewer negotiators stand outside empty properties.
The day after a viewing is when interest is highest and when follow-up most often slips. A check-in goes out automatically and the sequence stops the moment the applicant replies.
Each negotiator's threads land in one inbox with an owner, notes and history. A colleague can cover a day off, a manager can see what is live, and applicants stay with the business when someone moves on.
Unlike portal lead forms and generic property CRMs, Companion works in the channel applicants already use, without moving negotiators off their own numbers.
Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.
Most portal enquiries arrive after six, when the office is shut. By morning the applicant has booked viewings with whoever answered first.
A lettings team juggles tenants, landlords and contractors across several personal phones, and updates fall through the gaps.
Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.
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