A WhatsApp campaign is not a broadcast. People reply. They ask about the size, the price, whether it can be delivered by Friday. With Companion every reply lands with a rep who can answer it, send the product and take the payment, so the sale closes naturally in the same conversation.
Send to customers who have opted in, on templates Meta has approved, and treat every response as the start of a sale rather than a statistic.
WhatsApp only lets a business start a conversation with a template it has approved first. Write, submit and track your templates in one place, with a preview of exactly what the customer will receive.
Schedule a launch for Thursday at ten, or let behaviour decide: a week before a birthday, a month after a purchase, the day a payment link goes unpaid. Build it on a canvas and it runs for every customer who qualifies.
Connect your shop, CRM or booking system and campaigns draw on real data: what somebody bought, when they last visited, what is actually in stock. The message reads like it was written for them because, in effect, it was.
The reply is where the sale happens. Responses arrive in the shared inbox, assigned to the customer's usual rep or whoever is free, with the campaign and the customer's history attached.
Unlike broadcast-only WhatsApp marketing tools, Companion campaigns start conversations your team can close. The send is the beginning, not the end.
Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.
A retailer announces each new collection to customers who have opted in, and wants the interest it creates to turn into sales rather than website visits.
A clinic has hundreds of patients overdue a follow-up appointment and no time to ring them. Emails get ignored.
Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.
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