Companion
For bookings and reminders

Fewer no-shows, without anyone chasing

Most missed appointments are forgotten, not cancelled. A reminder in WhatsApp gets read, and a reply is all it takes to confirm or move the slot. Companion runs the booking, the reminder and the rebooking in the conversation your customer already has with you.

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What you use

From first enquiry to the follow-up afterwards

Set it up once and it runs for every booking, including the weeks you are too busy to think about it.

Bookings taken in a guided flow

A flow asks what the customer wants, offers the options and collects the details in one exchange, inside WhatsApp's own interface. No link out to a booking site they have never seen.

  • Collect service, date, time and any notes in one go
  • Built on a drag-and-drop canvas, no developer needed
  • The finished booking lands in the conversation
Hi, can I book a consultation?09:12
Of course. Pick a service and a time that suits you.09:12
Booking flow · consultation · Thursday 14:00

Reminders that get read

A message the day before, in the app your customer opens dozens of times a day. Sent on an approved template, personalised from the booking, with nothing for staff to remember.

  • Timed from the appointment, not from someone's memory
  • Personalised with the name, time and location
  • Different timings for different kinds of appointment
Hi Rachel, a reminder you are booked in tomorrow at 11am. Reply CHANGE if that no longer suits.16:00
Perfect, see you then16:04

Confirm, cancel or rebook with a reply

When a customer replies, the conversation comes straight into the shared inbox. A person picks it up with the booking in front of them, so a change takes one message rather than a phone call.

  • Replies route to the right person or the whole team
  • The booking and history sit beside the chat
  • Cancellations free the slot while there is time to refill it
RPRachel PriceCan we move it to Friday?Amy
JMJames MoriConfirmed for 2pmConfirmed
HSHana SatoReminder sent, no reply yetWaiting

The follow-up afterwards

A check-in while the visit is still fresh, an aftercare note, and a nudge when the next appointment is due. The habits that bring customers back, without relying on a quiet afternoon.

  • Aftercare and thank-you messages on a schedule
  • Rebooking prompts when the next visit is due
  • Stops as soon as the customer replies or books
Aftercare noteThe evening of the appointmentSent
How did it go?Three days laterSent
Time to rebookSix weeks laterQueued
The difference

A reminder people can answer

Unlike SMS and email reminder tools, a Companion reminder is the start of a conversation. The reply reaches a person who can actually change the booking.

SMS and email reminder tools

  • Sent from a no-reply number or address
  • Rebooking means a phone call in opening hours
  • Emails go unread until it is too late
  • The booking tool and the conversation never meet

With Companion

  • Sent in WhatsApp, from a number the customer knows
  • A reply is enough to confirm, cancel or move
  • Read within minutes, not days
  • Booking, reminder and conversation in one thread
In practice

What this looks like for an appointment-led business

Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.

Example · hair and beauty salon

Filling the slots that used to go empty

A salon loses chairs each week to clients who simply forget. The front desk has no time to ring round the day before.

  • Reminders go out the afternoon before, automatically
  • Clients reply to confirm or ask for another time
  • Freed slots are offered to the waiting list by message
Example · home services

Confirming visits before the van leaves

An engineer-led business wastes journeys on customers who are not in. Confirmation calls go to voicemail.

  • A confirmation request goes out the evening before
  • Unconfirmed visits are flagged to the office first thing
  • The engineer's notes follow the conversation afterwards

Set up your first reminder this week

Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.

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