Companion
For bookings and reminders

WhatsApp booking and reminders that end no-shows, without anyone chasing

WhatsApp booking and reminders in one conversation. Reminders get read, because most missed appointments are forgotten, not cancelled. A reminder in the app your customer opens all day gets seen; a reply from them lands back with your team. Companion takes the booking, sends the reminder and handles the rebooking in one conversation.

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14 days free. No card. Your team keeps its numbers.

  • Verified Meta Tech Provider
  • Official WhatsApp Business Platform
  • Data stored in the UK
  • GDPR compliant
What you use

WhatsApp booking and appointment reminders, from first enquiry to the follow-up afterwards

Set it up once and it runs for every booking, including the weeks you are too busy to think about it: WhatsApp appointment booking in a guided flow, WhatsApp booking reminders on approved templates, WhatsApp reminders the day before, and a WhatsApp calendar integration that keeps the diary honest.

Bookings taken in a guided flow

A flow asks what the customer wants, offers the options and collects the details in one exchange, inside WhatsApp's own interface. No link out to a booking site they have never seen.

  • Collect service, date, time and any notes in one go
  • Built on a drag-and-drop canvas, no developer needed
  • The finished booking lands in the conversation
Hi, can I book a consultation?09:12
Of course. Pick a service and a time that suits you.09:12
Booking flow · consultation · Thursday 14:00

Reminders that get read

A message the day before, in the app your customer opens dozens of times a day. Sent on an approved template, personalised from the booking, with nothing for staff to remember.

  • Timed from the appointment, not from someone's memory
  • Personalised with the name, time and location
  • Different timings for different kinds of appointment
Hi Rachel, a reminder you are booked in tomorrow at 11am. Reply CHANGE if that no longer suits.16:00
Perfect, see you then16:04

Confirm, cancel or rebook with a reply

When a customer replies, the conversation comes straight into the shared inbox. A person picks it up with the booking in front of them, so a change takes one message rather than a phone call.

  • Replies route to the right person or the whole team
  • The booking and history sit beside the chat
  • Cancellations free the slot while there is time to refill it
RPRachel PriceCan we move it to Friday?Amy
JMJames MoriConfirmed for 2pmConfirmed
HSHana SatoReminder sent, no reply yetWaiting

The follow-up afterwards

A check-in while the visit is still fresh, an aftercare note, and a nudge when the next appointment is due. The habits that bring customers back, without relying on a quiet afternoon.

  • Aftercare and thank-you messages on a schedule
  • Rebooking prompts when the next visit is due
  • Stops as soon as the customer replies or books
Aftercare noteThe evening of the appointmentSent
How did it go?Three days laterSent
Time to rebookSix weeks laterQueued
The difference

A reminder people can answer

Unlike SMS and email reminder tools, or the reminder feature in a WhatsApp booking system, Companion WhatsApp reminder messages are the start of a conversation. The reply reaches a person who can actually change the booking.

SMS and email reminder tools

  • Sent from a no-reply number or address
  • Rebooking means a phone call in opening hours
  • Emails go unread until it is too late
  • The booking tool and the conversation never meet

With Companion

  • Sent in WhatsApp, from a number the customer knows
  • A reply is enough to confirm, cancel or move
  • Read within minutes, not days
  • Booking, reminder and conversation in one thread

See plans from £49 a month

In practice

What this looks like for an appointment-led business

Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.

Example · hair and beauty salon

Filling the slots that used to go empty

A salon loses chairs each week to clients who simply forget. The front desk has no time to ring round the day before.

  • Reminders go out the afternoon before, automatically
  • Clients reply to confirm or ask for another time
  • Freed slots are offered to the waiting list by message
Example · home services

Confirming visits before the van leaves

An engineer-led business wastes journeys on customers who are not in. Confirmation calls go to voicemail.

  • A confirmation request goes out the evening before
  • Unconfirmed visits are flagged to the office first thing
  • The engineer's notes follow the conversation afterwards
FAQ

WhatsApp booking and reminders: what appointment-led businesses ask

Are WhatsApp appointment reminders allowed by Meta?

Yes. A reminder is a utility message sent on a template Meta has approved, to a customer who has booked with you. Companion manages the templates; in the UK a utility message costs about 1.6p, billed by Meta with no mark-up.

Can customers confirm or rebook by replying?

Yes. The reminder asks for a reply, the reply lands in the shared inbox, and a workflow can offer new slots from your calendar. Nothing is a dead end.

Does it connect to my calendar or booking system?

Yes. Calendar integration is on every plan, so bookings taken in a WhatsApp flow land in the diary and reminders go out from it. Webhooks and a custom API connector on the Business plan cover other systems.

Do reminders go out from my own number?

Yes. Reminders are sent from the number your customers already have, so they recognise it, and replies come back to the team rather than to a generic line.

Set up your first reminder this week

Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.

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14 days free. No card. Your team keeps its numbers.

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