WhatsApp for customer service gets slow when the thread is on one person's phone, the order details are in another system, and the same five questions arrive all day. Customers message on WhatsApp because it is quick. Companion puts the conversation, the context and the team in one view, so support is quick too.
14 days free. No card. Your team keeps its numbers.
No ticket numbers for the customer to quote. WhatsApp customer support software that is just a conversation anyone on the team can pick up and finish, in a shared WhatsApp inbox, with a WhatsApp auto reply for the routine questions.
Every conversation has an owner and a status, so nothing is answered twice and nothing is left because everyone assumed someone else had it. Unassigned threads are visible to the whole team.
Orders, past purchases and earlier conversations sit next to the thread, pulled from the systems you already run. Nobody has to ask for an order number the business already holds.
Opening hours, delivery times, where an order is. A workflow answers the moment the message arrives and passes anything else to a person with the thread attached.
Delivery notices, repair progress and the message to say something is ready. Sent on approved templates, in the app your customer opens all day, with replies coming straight back to the team.
Unlike a WhatsApp helpdesk that bolts WhatsApp on as one more channel, Companion is built around the thread as a WhatsApp support inbox, so support feels like messaging a person rather than raising a case.
Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.
A retailer's two support staff spend peak weeks answering where-is-my-order messages one at a time, while real problems wait behind them.
A workshop books in repairs over WhatsApp, then loses track of who has been told what. Customers ring to ask, which interrupts the bench.
No. The conversation is the ticket. Every thread has an owner and a status, internal notes, and the full history, so anyone on the team can pick it up and finish it without asking the customer to repeat themselves.
Yes. Opening hours, delivery times and where an order is can be answered by a workflow or the AI assistant the moment the message arrives, in or out of hours, with anything else handed to a person with the thread attached.
Yes. Orders, past purchases and earlier conversations sit next to the thread, pulled from Shopify, WooCommerce or over 50 other connectors. Nobody asks for an order number the business already holds.
Yes. Staff keep their own numbers and the WhatsApp Business app; a front-desk or support number can be connected too. Every connected number feeds the same shared inbox on the web and on iPhone.
Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.
14 days free. No card. Your team keeps its numbers.
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Companion