Customers message on WhatsApp because it is quick. Support gets slow when the thread is on one person's phone, the order details are in another system, and the same five questions arrive all day. Companion puts the conversation, the context and the team in one view.
No ticket numbers for the customer to quote. Just a conversation that anyone on the team can pick up and finish.
Every conversation has an owner and a status, so nothing is answered twice and nothing is left because everyone assumed someone else had it. Unassigned threads are visible to the whole team.
Orders, past purchases and earlier conversations sit next to the thread, pulled from the systems you already run. Nobody has to ask for an order number the business already holds.
Opening hours, delivery times, where an order is. A workflow answers the moment the message arrives and passes anything else to a person with the thread attached.
Delivery notices, repair progress and the message to say something is ready. Sent on approved templates, in the app your customer opens all day, with replies coming straight back to the team.
Unlike helpdesks that bolt WhatsApp on as one more channel, Companion is built around the thread, so support feels like messaging a person rather than raising a case.
Two worked examples of how a team would set this up. They are illustrations of the product, not customer results.
A retailer's two support staff spend peak weeks answering where-is-my-order messages one at a time, while real problems wait behind them.
A workshop books in repairs over WhatsApp, then loses track of who has been told what. Customers ring to ask, which interrupts the bench.
Start a free trial and connect a number your team already uses, or book a short call and we will set the first one up with you.
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Companion