Companion
Shared inbox

A WhatsApp CRM and shared inbox where staff keep their own numbers

A WhatsApp CRM for teams, done without taking anyone’s number away: one shared WhatsApp inbox fed by the phones your staff already use, with contacts, notes and history beside every thread. They answer customers on WhatsApp from their own phones, which is why nobody else in the business can see what was said, what was promised, or who was supposed to follow it up. Companion changes the second half of that sentence, not the first.

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14 days free. No card. Your team keeps its numbers.

  • Verified Meta Tech Provider
  • Official WhatsApp Business Platform
  • Data stored in the UK
  • GDPR compliant
The blindspot

Why a WhatsApp CRM and shared inbox beats threads on personal phones

For a lot of businesses the real relationship happens on WhatsApp. It is quick, it is personal, and it is invisible to everyone except the person holding the handset.

It leaves when they doA rep’s threads live on a rep’s phone. When they are on holiday, off sick, or they hand in their notice, the history and the relationship walk out with them.
Nobody can coverA customer messages on Tuesday. The one person who knows them is away until the following week. The message sits unanswered, and the customer quietly assumes you are not interested.
There is nothing to report onNo response times, no volumes, no idea which conversations turn into money. Your busiest sales channel is the only one with no numbers attached to it.
No record of what was agreedPrices, dates and promises are made in a thread nobody else will ever read. When it is questioned six weeks later, there is nothing to check.
What changes

One WhatsApp team inbox, fed by every number your staff already use

Nobody gives up their number, and nobody carries a second phone. The conversations simply stop being invisible.

Your staff keep their own numbers: WhatsApp Coexistence

This is the part most WhatsApp inbox tools get wrong. There is no company number everybody has to move to, and no message asking your customers to save a new one. Each person stays on the handset and the number their customers already know, and every one of those numbers is connected to the platform through WhatsApp Coexistence.

They carry on replying in the WhatsApp Business app exactly as they do today. The same conversation appears in the shared inbox at the same time.

  • Every team number connected, none of them replaced
  • Customers keep talking to the person they already know
  • Nothing to migrate, and no new number to announce
AMAmy’s number Her own handset, as alwaysConnected
JBJon’s number His own handset, as alwaysConnected
SRShop number Front deskConnected

WhatsApp Business multiple users, multiple devices, one inbox

Every conversation across every connected number lands in the same inbox. A manager sees the lot. A colleague covering for someone can open a thread and read everything that was said before, including the messages sent long before they joined. It is WhatsApp Business multiple users and WhatsApp Business multiple devices done properly, without the workarounds.

  • One view across every number in the business
  • Full history on every customer, from the first message
  • Open and unread states, so nothing quietly rots
RPRachel Price Is Thursday still ok for the fitting?Amy
DODanny O’Neill Sent the photos overJon
SKSofia Kaur How much for the full valet?Unassigned

Assign it, hand it over, cover for each other

Give every conversation an owner so it is obvious who is dealing with it. When somebody is away, a colleague picks it up and replies from the platform — the customer still sees the number they have always messaged. Internal notes stay on the thread and the customer never sees them. A simple WhatsApp CRM, built into the inbox.

  • An owner on every conversation
  • Cover for someone without the customer noticing a handover
  • Internal notes, tags and order history, invisible to the customer
Can you do the 14th instead?09:12
Note from Amy · Deposit already paid, safe to move the date
Of course. I have moved you to the 14th at 11am.09:14

Analytics on the channel that never had any

How quickly you reply, how much comes in and when, who is carrying the load, and which conversations turn into work. The part of the business that used to be a black box becomes something you can actually manage.

  • Response and resolution times per person and per team
  • Volume by day and hour, so you can staff the busy periods
  • An audit log of who did what, and when
Median first replyAcross the team, this week4m 20s
Conversations openedMonday to Friday318
Waiting on usRight now 6

See plans from £49 a month

FAQ

WhatsApp CRM and shared inbox: the questions teams ask first

Do my staff need a new number for a shared WhatsApp inbox?

No. Companion uses WhatsApp Coexistence, so each person keeps their own number on their own phone and the WhatsApp Business app they already use. Every conversation also lands in the shared inbox. Nothing to migrate, no new number to announce.

Can multiple users share one WhatsApp Business account?

Yes. Every connected number, whether a rep’s own or a front-desk line, feeds the same team inbox. Each conversation has an owner, internal notes and its full history, and the whole team can see what is open on the web and in the iPhone app.

Does a shared inbox change what my customers see?

No. Replies still go out from the number the customer already has saved, so they keep talking to the person and the business they know. A colleague can cover a thread without the customer noticing a handover.

Is Companion a WhatsApp CRM or a shared inbox?

Both. Every conversation lands in one shared WhatsApp inbox, and contacts, tags, notes, order history from Shopify or WooCommerce and the full conversation sit beside each thread. It is the lightweight WhatsApp CRM most small teams need; a bigger CRM connects through the integrations or the custom API.

What does the WhatsApp CRM and inbox cost?

It is on every plan, from £49 a month for a workspace with three seats and three numbers. WhatsApp message fees are billed to you by Meta at its own rates and never marked up. Every plan starts with 14 days free, no card.

Is it built on the official WhatsApp Business Platform?

Yes. Companion is a Verified Meta Tech Provider on the official WhatsApp Business Platform (the Cloud API), not an unofficial workaround, so numbers are not put at risk.

See your own conversations in one shared inbox

Connect a number your team already uses and watch a real conversation land in the inbox in minutes. Or book a short call and we will do the first one with you.

Try for free Book a demo

14 days free. No card. Your team keeps its numbers.

MetaVerified Meta Tech Provider